Business Systems Analyst – Hybrid (Makati Office) | Day Shift | HMO
Description
Location: Hybrid - Must work in our Makati office at RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)
Schedule: Monday to Friday, 6:00 AM - 3:00 PM PHT
About the Company
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
Join a team that values ownership, candour, and great service - for our clients and for each other.
We are currently looking for a proactive Business Systems Analyst to join our Digital Transformation & Development team.
Why You’ll Love Working With Us
- HMO healthcare for you and your 1 dependent (with COVID insurance).
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
- 13th-month bonus and Government-mandated benefits.
- Equipment will be provided + internet allowance.
- Access to work in one of our Manila-based offices.
- Member Wellness Program + Regularization drink.
- Paid birthday leave + birthday cake.
- Welcome gift packs + Work anniversary gifts.
- Year-End Party + Christmas hamper.
What You’ll Be Doing
Reporting directly to our Australia-based Digital Transformation and Development Manager, you will be part of the Digital team, ensuring our third-party SaaS platforms are optimized, documented, and producing high-quality data. Your key responsibilities will include:
- Platform Optimization: Configure and maintain Jobvite (ATS) and Freshsales (CRM) to align with actual business workflows, including managing custom fields, automation rules, and permissions.
- Process Analysis: Conduct user interviews to identify gaps between business operations and platform configuration, then redesign workflows to eliminate manual workarounds.
- Data Stewardship: Run regular data quality audits, implement validation rules, and build real-time dashboards that provide leadership with actionable insights.
- User Enablement: Create comprehensive user guides and training materials to ensure the team can self-onboard and adopt new features effectively.
- Integration Support: Document API capabilities and data models to assist the development team in building a centralized data system.
What You’ll Bring
- Education: A Bachelor's degree in Business Information Systems, Management Information Systems (MIS), IT, or Computer Science.
- SaaS Expertise: Demonstrated experience independently configuring and optimizing SaaS platforms (e.g., Jobvite, Freshsales, Salesforce, or similar CRM/ATS tools).
- Technical Literacy: A strong understanding of data objects, workflow triggers, user permissions, and automation logic.
- Analytical Mindset: The ability to translate vague user "pain points" into technical configuration improvements and structured process maps.
- Ownership Mentality: A self-directed approach to learning; you are someone who reads vendor documentation for fun and proactively flags system improvements.
Bonus Points For
- Previous experience specifically with Jobvite or Freshsales administration.
- Experience working in a global recruitment or outsourcing environment.
Ready to Apply?
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Important: This role is open to Filipino citizens only. Applications must be submitted in English.